Booking Policy

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Booking Policy - Booking Cancellations

If you desire to cancel your booking, the person who made the original booking shall instantly notify/address the respective TC in writing with a copy for immediate attention to cs@doortomaldives.com  (telephone number: +960 330 8787), mentioning your case ID (D2M followed by X numbers) and “Cancellation” in the email subject line for clarity. Cancellations or amendments will not be accepted unless they have been confirmed by us in writing. A written confirmation of the cancellation and the cancellation invoice will be sent to you within 7 days. All cancellations will incur charges as detailed below. 

 

Cancellation Penalties

Any cancellation will be subject to penalties as stated below:

a) Bookings may be cancelled without incurring any penalty fees within 14 days of the booking confirmation date, provided such cancellation does not fall within the “100% Payable” cancellation time periods as advised in the table below.

b) If the cancellation falls within the “100% Payable” cancellation time periods, the full invoice amount will be chargeable, regardless of the booking confirmation date.

c) If the Booking is cancelled outside the 14-day time frame after the booking confirmation date, standard cancellation charges apply, and the initial deposit plus bank charges/credit card fees will be forfeited.

d) All cancellations will be subject to the applicable bank charges.

e) All cancellations are strictly subject to this Booking Policy, and are not bound by the direct resort cancellation policies.

 

Cancellation through DOOR TO MALDIVES

In major case that D2M has to cancel a client’s booking, the following will apply:

a) We will notify the client in writing via the contact details provided at the time of booking.

b) The client will be offered a full refund to the value of the holiday booked with D2M.

c) D2M will not be liable for any other part of a client’s travel itinerary that has not been booked directly with D2M.

 

No-Shows

No-shows will be charged 100% of our invoice. 

 

Early Departures

Early departures are treated as a cancellation and 100% of the total booking value for the unused nights will be charged. 


Travel Insurance 

Please make sure that you have booked adequate travel insurance - an essential part of your holiday. We strongly advise you NOT to travel without insurance. 


Cancellation Policy

The cancellation fee will depend on the notification time and written confirmation from our side. If the booking is cancelled within 45 days of the arrival date for Low Season or within 120 days prior to arrival for Peak & High Season, then 100% of the booking value is payable. For bookings cancelled outside these timeframes, we will refund any payments received, excluding the non-refundable deposit which is still due.

Please note that some resorts have stricter cancellation policies which will override our policy. Your TC will advise you accordingly upon booking. 

The following scale of charges will be 

Valid from 01 January 2015

The following scale of charges will be % of our invoice payable
payable depending on when the notification
of cancellation is received and confirmed by
us in writing.
Period (excluding Peak
Season*):
27 January to 20 March
16 April to 31 April
1 May to 4 December
Cancellation received 45 days and more prior to arrival FULL REFUND
after deduction of administrative fee of USD
150 &
incurred bank charges or 5% credit card
processing fee
Cancellation received within 44 to 0 days prior to arrival 100% payable
Period Peak Season*
(ref. 1.1):
5 December to 26 January
21 March to 15 April (Easter)
Cancellation received for Peak Season*121 days and more prior to arrival FULL REFUND
after deduction of administrative fee of USD
150 & incurred bank charges or 5% credit
card processing fee
Cancellation received for Peak Season*120 to 0 days prior to arrival 100% payable

 

Refunds

A refund will be made the same way the payment was received, e.g. credit card payment: to the credit card which was used for payment; telegraphic transfer/bank wire: refund to the account held by the primary customer. The refund process takes normally 10 working days and additional 7 banking days to be credited to your account or credit card. Please be informed that we require a written confirmation of payment receipt.

 

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